Return Policy

General Policy

  • If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free exchanges within 7 days of receiving your order. You can return your product for store credit or a different product.
  • Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unopened, unused, not tried on, unaltered, and undamaged.
  • Returning an item for any reason, please fill out our Contact Form, found in the Contact link at the top of each page of our website, and submit it to us. We will review it and give you an authorized return number within 1-2 business days. It may take 3 to 10 business days from the date the package is received to be inspected.
  • Customers are responsible for the additional costs associated with return.
  • If returned items are not in the same condition with when they were sent, we will refuse or send the package back to you with shipping charge.
  • If the original order qualified for free shipping and promotional shipping, original shipping costs will be deducted.
  • We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
  • Any claims for damaged, defected, wrong, or missing items must be submitted within 5 days from delivery date. It must be accompanied by a photo displaying the evidence of the claim. All of these claims can range from 1 to 8 business days to be resolved after claim is submitted. 

Ineligible Items for exchange

  • Clearance items, Special Sale items, Promotional items, Special Order items.
  • ALL Wigs, PonyTails, Jewelry, and Cosmetics are Final Sale.
  • All electronic items.
  • Any product that is opened, used, tried on, altered, and damaged by customers, missing pieces, and missing packaging materials.

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